What You Get When You Work With Us
This page sets out the specific things that make Trustacre a different kind of documentation and facilitation service â practical, personal, and built for families in Thailand.
Back to HomeSix Reasons Families Choose Trustacre
Experienced Team
Seven years of working directly with families in Bangkok on record organisation, storytelling sessions, and facilitated meetings. Our team has handled a wide range of family situations, from straightforward to genuinely complex.
Structured, Tested Process
Each service follows a clear framework developed over several years of refinement. You're not working through something improvised â the templates, session guides, and facilitation formats are all tested and reviewed regularly.
PDPA-Aligned Privacy
We work in compliance with Thailand's Personal Data Protection Act. The personal details you share are used only to deliver the service you've chosen and are never passed to third parties.
Bilingual Delivery
All services run in English and Thai. For mixed-language family groups â which is common in Bangkok â we adjust naturally rather than requiring everyone to shift to a single language.
No Regulatory Overreach
We stay clearly within our scope. Trustacre provides organisational tools, storytelling support, and communication facilitation â not legal, financial, or medical services. That clarity matters.
Respectful, Unhurried Pace
Our sessions are scheduled around you. There's no sales pressure, no upselling, and no artificial urgency. People engage with this kind of work when they're ready, and we respect that.
What Each Advantage Means in Practice
A Team Shaped by Real Family Situations
Our facilitators and documentation specialists didn't come from generic consulting backgrounds. They came from roles where they worked directly with families â in social services, community organisations, and records management contexts. That experience shapes how they listen and how they respond.
- Seven years of dedicated service in Bangkok
- Over 400 families supported across all three services
- Facilitators trained in neutral conversation methods
Frameworks That Actually Hold Together
Each of our three services is built around a structured framework â not a loose collection of suggestions. The Document Filing Toolkit uses a category-based inventory format. The Legacy Storytelling sessions follow a guided prompt sequence. The Family Meeting Facilitation runs to a structured agenda agreed in advance.
- Templates reviewed and updated annually
- Session formats refined through client feedback
- Clear deliverables at the end of each service
Personal Attention, Not a Standardised Package
We take a brief conversation with every new client before any service begins. This helps us understand your specific situation, any sensitivities, and what a useful outcome looks like for your family. The core structure stays consistent â but the delivery adapts.
- Initial discovery call before any engagement
- Sessions paced to suit the family's comfort
- Follow-up available after service completion
Transparent Pricing, No Hidden Additions
The price quoted for each service covers everything within that service. The Document Filing Toolkit is āļŋ4,300. The Family Legacy Storytelling programme is āļŋ13,500. The Family Meeting Facilitation is āļŋ32,500. There are no mandatory add-ons and no fees that appear after you begin.
- All-inclusive service pricing in Thai Baht
- No referral fees or third-party commissions
- Invoice provided on request for record-keeping
Trustacre vs Typical Approaches
Without a Structured Service
- Records scattered across filing cabinets, emails, and memory
- Family stories fade or get lost between generations
- Family discussions about plans go unstructured or don't happen at all
- Sorting through affairs falls entirely to those who are already dealing with a loss
- No clear record of where key documents are held
- Language differences in families make communication harder
Working with Trustacre
- One clear, category-based inventory covering all key records
- Family history captured in a written or audio keepsake
- Facilitated conversation with a structured agenda and follow-up notes
- Documentation done in advance, so families can focus on what matters
- Template format makes it easy to find and update records over time
- Bilingual delivery for Thai and English-speaking family members
Distinctive Features of Trustacre
Tangible Deliverables
Unlike advisory sessions that end with verbal recommendations, every Trustacre service concludes with something you can hold onto â a completed inventory, a written or recorded keepsake, or a set of meeting notes.
Built for International Families in Thailand
Many families in Bangkok have assets or relatives across more than one country. Our inventory templates and facilitation approach are designed with that complexity in mind, not as an afterthought.
Non-Directive Facilitation
Our Family Meeting facilitators don't guide families toward any particular decision. Their role is to keep the conversation structured and respectful â the content and conclusions belong entirely to the family.
Flexible Scheduling
Sessions are offered Monday through Saturday and can be held at our Chatuchak office or, in many cases, at a location of your choice. We work around your schedule, not the other way around.
Milestones & Recognition
400+
Families Supported
7
Years in Bangkok
3
Core Services
2
Languages Delivered
Thailand Family Services Recognition
Community Practice Award, 2023
PDPA-Compliant Organisation
Certified data handling practices since 2022
4.9 Average Client Rating
Based on post-session feedback, May 2025
Ready to Take the First Step?
A short call is the easiest way to find out which service suits your situation. There's no obligation, and we'll be straightforward about what we offer and what we don't.
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